Subject: Arabic Language Test - Md Russian
From: Md Russian <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 11 Mar 2021 04:39:31 -0500

| | Foreign Language Screening Test

Name | Md Russian     /  (110025) 8090621523    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi
Sorry for inconvenience,I have check your query with team, we are trying our best to resolve your query asap, for sure you will get resolution within tat, the product you ordered from our website that is delay from courier not from our side for that part I raised a query to courier team as well. For further query you revert me back in same mail.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi
Sorry for inconvenience, such kind of behavior had with you from our side I know that is unprofessional and our management is taking action against that employee be rest for sure this type of behavior will not happen with you again.

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