Subject: Arabic Language Test - Md Mustafizur Rahman
From: Md Mustafizur Rahman <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 11 Mar 2021 04:34:55 -0500

| | Foreign Language Screening Test

Name | Md Mustafizur Rahman    /  (91) 6204825536    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer!
Thank you for bringing us the issue.
I searched about your order with id 9643 so I knew that your order will be delivered within 24 hours.
Our company's sign is to give respect customers but unfortunately according to you if any worker treated you bad behave it is very shameful and you should insure that the accused will be punished.
Absolutely our delivery timeframe is 2-3 days but there was a technical issue because your order could not reach in time so we are sorry for getting late in delivery.
We hope that you will keep on availing our services.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer!
Thank you for bringing us the issue.
Firstly we are sorry for inconveniencing delivery's order and if you have got different color order so you have to know our company's rules about it:if you can write a message for returning the order and it will be come back to the company within 7days so easily your order will be changed without any change.
We request you that please don't raise our complain to the ministry of consumer affairs because the accused will be punished.
We hope that you will keep on availing our services.

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