Subject: Arabic Language Test - Mohammad izhar
From: Mohammad izhar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 11 Mar 2021 04:14:56 -0500

| | Foreign Language Screening Test

Name | Mohammad izhar    /  (+91) 8299464709    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Thanks for reaching us

We are really sorry for this behaviour.
We will reach to the courier department and will find out the situation if there any such behaviour found we will take strict action
against delivery boy

I am raising your complaint of Id 9643039489
We will reach you as soon as possible and sorry again for this misbehavior

Regards
Mohammad Izhar

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Thanks for reaching us

We are really sorry for this confusion.
We will reach to our customers support team and find out the problems.
We will try to solve problems as soon as possible.
I have requested to the exchange team they will reach you soon.

Sorry for this rude behaviour from our team

Regards
Mohammad izhar

| |