Subject: Tech Support Candidate - Naresh Kumar
From: Naresh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 11 Mar 2021 04:05:32 -0500

| | Tech Support Test

Name | Naresh Kumar
E-mail | [email-masked]
Phone Number | (91) 9810185648
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | mayur vihar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | dhoot infrastructure projects limited | Assistant Manager | 07-07-2020 | 56000
Previous Employer 1 | Exl Services pvt ltd | construction analyst | jun 2013 | 31000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First, I will read the error statement which usually tells us the source of the error. I will then try to fix the error as read in the statement. If the error still persists then with everything else in tune, then I would recommend change of browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the speaker
turn on the bluetooth in your mobile
wait till the phone discovers your speaker
if the mobile does not automatically discovers the speaker then scroll down and find it in the list.
Find the name, tap and connect

What according to you makes you a good candidate for customer service or technical support job? | good communication skills, clear understanding
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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