Subject: Arabic Language Test - Zafar Javed
From: Zafar Javed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 11 Mar 2021 03:41:34 -0500

| | Foreign Language Screening Test

Name | Zafar Javed    /  (91) 8188857727    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi,
In regard with the order ID 9643039489 by Babyshop.
We are very sorry for the inconvenience caused by the courier boy and we will try not to happen such misfortune again with anyone. We assure you that your order will be delivered very soon by every possible means.
We are trying to reach you within two working days. So, not to be worry. You will be satisfied with our services. Your trust is our priority.
Thank you.
Yours faithfully,
Babyshop Customer support executive.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi
We are very much thankful for your relationship with our company.
On the other hand we also feel very sorry for the inconvenience that you faced. We are working to check whether your favorite color was changed by our company, if it is so, then your order will be developed as per terms and conditions of our company. Otherwise we are sorry for not having any replacement policy in such case.
We assure you that such a rude behavior will never happen with another person.
Thank you.
Yours faithfully,
Babyshop Customer support executive.

| |