Subject: Arabic Language Test - Abdul Hadi
From: Abdul Hadi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 11 Mar 2021 03:31:50 -0500

| | Foreign Language Screening Test

Name | Abdul Hadi    /  (+91) 8750906573    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Sir,

Sorry for the inconvenience caused to you, We are here to help you.

We will be looking into this matter and strict action will be taken against the representative for his behaviors and please be assured that your order will be delivered within the next 24 hrs.

Thanks for choosing Babyshop.com

Babyshop.com Seller Support

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Sir,

Sorry for the inconvenience caused to you and very sorry for the delay, We are here to help you.

Do not worry sir, your product will be exchanged and strict action will be taken against the support team for his unprofessional behaviors.

Thanks for shopping on Amazon.com
Amazon.com Seller Support

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