Subject: Tech Support Candidate - Naveen kumar
From: Naveen kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Mar 2021 23:42:19 -0500

| | Tech Support Test

Name | Naveen kumar
E-mail | [email-masked]
Phone Number | (+91) 9560112933
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
MS OFFICE 365

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Boldrocchi india pvt Ltd. | system administrator | 7day | 35100
Previous Employer 1 | Lakshmikumaran and sridharan | senior It executive | 24Feb2021 | 28150
Previous Employer 2 | Tech Guru India Pvt. LTd. | It analyst | 24 June 2017 | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1- I will reload website.
Step 2- I will look for error code.
Step 3- I will check, If www.google.com is Loading or not.
Step 4 - I will close and reopen Internet browser.
Step 5- I will check for internet connection in my system.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1 - Power on Bluetooth speaker.
Step 2-  Enable Bluetooth in your mobile phone.
Step 3 - Search for Bluetooth speaker.
Step 4 - Click on pair option.
Step 5- Click on allow option.

What according to you makes you a good candidate for customer service or technical support job? | Whenever I receive any technical issue, I try to find out root cause of the issue, which help in providing permanent solution of the  issue.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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