Subject: Tech Support Candidate - Siddhartha Singh
From: Siddhartha Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Mar 2021 10:17:11 -0500

Tech Support
Test

Name

Siddhartha
Singh

E-mail

[email-masked]

Phone Number

(0) 8928437592

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Mumbai but used to live in sector 15 Noida

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Concentrix

TSA

Still working

42000

Previous
Employer 1

Genpact

PD

May 2018

30000

Previous Employer 2

In your past experience you have (select
all that applies)

Interacted with International customers on
Phone
Interacted with customers over Email
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

Check on
different browser . Check whether CX is on WiFi or lan cable. Check with other
device to narrow down wether it's device specific or isp or router is
down.powwecycle device and router.check IP address.try to pull up router
page..If yes then it's router configuration or isp issue.if not ping router .if
reply then reset browser. If no then reset network.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Turn on
bluetooth on phone  and speaker.go to phone device and search for device. Once
detected connect band save it.

What according to you makes you a
good candidate for customer service or technical support job?

Active listening ,empathy  , probing set expectation CX
engagement

On a scale of 1 - 5 please rate your fluency in spoken
English

5