Subject: Arabic Language Test - Mohammed Ghanem
From: Mohammed Ghanem <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Mar 2021 09:23:18 -0500

| | Foreign Language Screening Test

Name | Mohammed Ghanem    /  (91) 8506895687    / [email-masked]
Whats your first language | Arabic
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | First of all, we thank you for shopping with us, and after we have received everything that started from our employee for not paying attention to your request and for what they started to deal with you in a way that is inappropriate for your sovereignty, and we apologize for that, and he will personally apologize to you for what he started from him for his lack of good morals in the harmful response to you.  This does not represent the company, but rather an employee, and he will be fired if he does not satisfy you and apologize to you.  Your request will be processed within 24 hours after taking your request, and it will not happen again what happened previously
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | We thank you for shopping with us and trust us, and we hope that we will be up to your good opinion of us..After we apologize for the delay, which will not be repeated next time, and the color of your order will change according to your will, and we will do our best to deliver your order as soon as possible .. and we excuse all that started from our employee  For the lack of interest in your request and the inability to respond in a way that is inappropriate for your sovereignty, and we will make him apologize to you personally for what it seemed to be.  Thank you

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