Subject: Trainer Candidate - M Dideesh Devidasan
From: M Dideesh Devidasan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Mar 2021 02:39:32 -0500

| | Tech Support Test

Name | M Dideesh Devidasan
E-mail | [email-masked]
Phone Number | (+91) 9971116251
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Janakpuri

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Barnco Business Services | Manager Operations | Feb-2021 | 80,000
Previous Employer 1 | Raish Infosystems | Manager Operations | June-2018 | 72,000
Previous Employer 2 | Quatrro Global Services | Deputy Manager Ops | Dec 2016 | 64,000

If Selected, how much time do you need to join? | Immediate
Please briefly describe your work experience specifically in training? | Have Been taking care of the entire process lifecycle in various organizations. Starting from Hiring, Onboarding, Training, Transition, and Ops and have been consistent top Performer throughout. Have Handled Upto Team size of 84+ with top delivery and stats.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | The most difficult situation for me was towards the beginning as a trainer to keep every trainee engaged with the sessions, especially during long training sessions. With time I gained the ability to engage people by focusing on their needs resulting in great throughput and Process delivery.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service focuses on just providing what is required or the mandate which the customer expects. On the other hand, great customer services focus on customer delight by creating experiences that the customer is not expecting. Great customer service starts from where good customer service stops.
What according to you makes you a good candidate for this position? | A good candidate for the role should be great at Process, People, and Customer management. One who has a future vision and always focuses on success through delivery.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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