Subject: Dutch Language Test - Karan Rastogi
From: Karan Rastogi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Mar 2021 02:00:26 -0500

| | Foreign Language Screening Test

Name | Karan Rastogi    /  (70179) 97975    / [email-masked]
Whats your first language | Dutch

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear ( name of customer)

I am so sorry to hear that your experience with our company has not met your expectation.

Customer satisfaction is our top priority and I am truly sorry that wasn't demonstrated to you.

I am sorry to learn that your order has not arrived.
I have spoken personally to the head of our courier team and he has assured me that your order will be delivered by tomorrow morning and a hand written apology letter from your courier boy who was rude to you.

My deepest apologies for the inconvenience we have caused you. We value for business

Please let us know if their is anything else we can do for you.

Best regards

Karan Rastogi

Customer care executive

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear ( Name of the customer)

Thank you for your email.
We take customer satisfaction seriously and are glad to hear from you.

I want you to know that we appreciate your feedback. It will allow us to resolve any problem that accur and help us to improve our services.

As I went through the records of your purchase I can confirm that you indeed order the blue color trouser and a mistake was made from our end. We will dispatch a blue color trouser of your size first thing in the morning with should reach you in 1-2 business days.

I have also share you concern with your exchange support team and you will receive a call from them to apologize for the inconvenience that we have caused you.

You are our valued customer and we do appreciate your business. We are proud that you have chosen us to do your shopping and we would like the opportunity to resolve your concern and earn your trust.

We are truly sorry for the inconvenience and hope to offer you better service in the future.

Best regards

Karan Rastogi

Customer care executive

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