Subject: Tech Support Candidate - Kanishka Bhaskar
From: Kanishka Bhaskar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Mar 2021 10:45:53 -0500

| | Tech Support Test

Name | Kanishka Bhaskar
E-mail | [email-masked]
Phone Number | (+91) 8505854043
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL | Senior Analyst | | 24000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) first of all I will check the network Connection.
2) I will check if the page is blocked or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) turn on the bluetooth of your phone.
2)Turn on the speaker and the bluetooth of the speaker
3) Search for available devices via phone.
4) Pair the available device to the phone.
5) And it's connected.

What according to you makes you a good candidate for customer service or technical support job? | I have worked as infrastructure support engineer with HCL for two years, and right now I m working as a senior analyst . I feel I meet all the required skills for this job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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