Subject: Tech Support Candidate - shahbaz ahmad
From: shahbaz ahmad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Mar 2021 10:16:16 -0500

| | Tech Support Test

Name | shahbaz ahmad
E-mail | [email-masked]
Phone Number | (26028) 9164667082
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | lucknow
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | shoppersstop | visual merchandiser | 06/06/2018 | 25000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First step would be checking my internet connection, I will verify that by opening  other websites.
If that is not working, I will disconnect and try with some other network.
Second step would be to check if website is down for everybody or just for me, I can share the link with others to verify this.
Last step would be restarting browser/ device.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- Turn on the Bluetooth speaker.
2- Go to mobile setting
3- Turn on Bluetooth
4- Search for your device(speaker).
5- Tap pair new device if you don't find the device.
6- Now click on your device name to connect.

What according to you makes you a good candidate for customer service or technical support job?

I believe in " CUSTOMER FIRST" - Understand customer issues and providing proactive solution to the customer would definitely differentiate me from others.
I am a positive person, I see problems as an opportunity to improve my skills.
I have already worked with customer oriented organisation, so I will bring my experience along with me.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |