Subject: Tech Support Candidate - Anirban Dastidar
From: Anirban Dastidar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Mar 2021 10:12:46 -0500

| | Tech Support Test

Name | Anirban Dastidar
E-mail | [email-masked]
Phone Number | (+91) 9073701926
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | I live in Kolkata
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
SQL, software testing

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro Bps | Senior process executive | 21/02/21 | 14000
Previous Employer 1 | CMC | System integrator | 04/05/15 | 8000
Previous Employer 2 | Jasmine international | Sales | 30/11/12 |

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Primarily I need to check if there is any error message stating site under maintenance or not only then I can check  the following steps
1. Firstly I would check whether I am connected to Internet or not
2. Secondly I would check if the website is correct without any grammatical errors
3.thirdly  I would check if the site is opening with any other browsers or not
4. Lastly I would check if there is any issues like cookies or not and try to ping in backend to check if packets are transferring or not.
If all these fail then we can ask customer to check it after some stipulated time, e.g 6-12hours

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Before you can pair anything with your phone, you need to make sure that its Bluetooth connection is turned on.
1. Open the Settings app on your phone.
2. Tap Connected devices.
3. Tap Pair new device.
4. Make sure your headphones are in pairing mode (see the owner manual on how to do this).
5. Tap the headphones under the list of available devices
6. Tap the checkbox to allow access to your contacts and call history.
7. Tap Pair.

What according to you makes you a good candidate for customer service or technical support job? | For customer support. I have 3years of experience. Also I have graduated in BTech and also keep on updating my knowledge on new technologies, hence I feel suitable for job
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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