Subject: FW: Tech Support Candidate - Ankit Kumar
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 9 Mar 2021 14:36:57 +0000

First round

From: Ankit Kumar <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 8 March 2021 at 7:34 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Ankit Kumar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Ankit Kumar
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9992421642
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Gurugram
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) Linux
Networking - basic
VoIP
PostgreSQL
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Ameyo   Product Engineer II             28200
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  I'll check in the following order:-
- First I'll check if any other website is opening or not apart from this website to ensure that my internet is working fine.
- I'll try to ping the website from the command prompt to check the ping response.
- Then I'll check in my browser's block section whether there is any blockade or not for this website.
- After that, I'll try to open the same website with different internet browsers.
- I will check the console logs and the network logs of the browser and check what is the request & response header.
- I can even try to check the firewall of my pc to ensure that any kind of blockade is not there.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      - Power on the Bluetooth speaker and make it discoverable using the Bluetooth button.
- Go to phone setting > Bluetooth settings.
- Tune on the Bluetooth for the phone and search for the Bluetooth speaker name.
- Pair them.
What according to you makes you a good candidate for customer service or technical support job? Since the time I started my current job, I'm into technical support only. I have served domestic as well as international customers. I even have 7 months of on-site experience where I was living in the Philippines and used to visit my customers on regular basis for multiple tasks like meetings, license deployment activities, on-prem issue resolutions, new setup creations & setup migrations, etc.
I've earned appreciation from almost all of my customers and that's why I'm best suited for technical support job.
On a scale of 1 - 5 please rate your fluency in spoken English  5