Subject: FW: Tech Support Candidate - Dheeraj Rana
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 9 Mar 2021 14:31:33 +0000

First round

From: Dheeraj Rana <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 8 March 2021 at 10:19 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Dheeraj Rana

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Dheeraj Rana
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9650338842
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      New Delhi
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Tech Mahindra   Tech Support ecexutive
Previous Employer 1     Dell technologies       Tech support executive
Previous Employer 2     Benchmark       Tech support executive
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First I will check if my internet is working or not then I will try to use a different browser and then I will try to open the site in a different device
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Go to settings
Turn on bluetooth
Search for bluetooth speaker name
Tap on the name of speaker to pair it with your phone
Once it is paired it will reflect in your phone

Enjoy the music
What according to you makes you a good candidate for customer service or technical support job? I try to experiment with things and try to find simple and best approach to solve any problem and moreover I am very much interested in fixing technical things from my childhood
During my school time I use to install OS in my neighborhood computers for free and I never realized I could make so much money with that
On a scale of 1 - 5 please rate your fluency in spoken English  5