Subject: FW: Tech Support Candidate - Ajay Singh
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 9 Mar 2021 14:29:18 +0000

First round, ask for salary expectations

From: Ajay Singh <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 8 March 2021 at 11:13 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Ajay Singh

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Ajay Singh
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9967325666
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Mumbai
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Visen Industries LTD    System Administrator    31/01/2021      46,000
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Step 1: Temporarily disable your computer’s firewall and close any anti-virus software that may be running in the background. If you are now able to access the websites that were previously not loading, your security program is causing the problem. As a workaround, you can add that site to the “trusted” zone in Internet Explorer and see if it works.

Step 2: Open your host's file and see if there are any entries for sites that are currently unreachable from your computer. The hosts file is located in the following folder:

c:\windows\system32\drivers\etc\hosts

Step 3: Clear your DNS cache and run the ping and traceroute commands against the problematic site to make sure that it is not an ISP-specific issue.ipconfig /flushdns tracert www.error-website.com ping www.error-website.com

If the DNS server is an issue, you can easily switch to Google DNS or OpenDNS without having to call the ISP’s support.

Step 4- Reset the modem to factory defaults and re-configure it with the same username and password that was provided by the ISP.

Please list the steps to connect a Bluetooth speaker to your mobile phone.      1.Put your Bluetooth Speaker in pairing mode.
2. Swipe down from the top of your Android device with two fingers.
3. Tap and hold the Bluetooth icon.
4. Turn on Bluetooth.
5. Tap your Bluetooth speaker on your Android device.
What according to you makes you a good candidate for customer service or technical support job? I pride myself on having good communication skills.
I am a people person.
I do have past experiences of the same skill.
A positive attitude is something I live by
I believe in Team work and ensure I grow with my company

On a scale of 1 - 5 please rate your fluency in spoken English  4