Subject: FW: Tech Support Candidate - Varun Kumar
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 9 Mar 2021 14:28:10 +0000

First round

From: Varun Kumar <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 9 March 2021 at 12:10 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Varun Kumar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Varun Kumar
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 8789908425
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Lakshmi Nagar
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer
Previous Employer 1     Wipro   Process Executive       02/03/2021      19k
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  In order to troubleshoot the error.
1. I will check the internet connectivity .
2. If the connectivity is good then i will check the proxy settings.
3. Then i will run diagnostic tool to get the exact reason for connectivity disruption.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      First i will turn on the Bluetooth mode for both speaker and mobile phone then i will search for the Bluetooth speaker i need to connect with then i will pair and connect speaker.
What according to you makes you a good candidate for customer service or technical support job? I have work experience in broadband connectivity .
I deal with technical problem related to broadband installation to remote activation level , solving problems of field engineers throughout service class 1 to 34 on everyday basis over phone.
On a scale of 1 - 5 please rate your fluency in spoken English  5