Subject: FW: Tech Support Candidate - Anshul Rana
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 9 Mar 2021 14:20:33 +0000

First round

From: Anshul Rana <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 9 March 2021 at 1:40 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Anshul Rana

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Anshul Rana
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9555508910
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Delhi
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Tech mahindra   Senior Technical Support Associate      Still working
Previous Employer 1     Iqor india services pvt ltd     Senior Agent    08-12-2020
Previous Employer 2     Good karma info tech    Technical support executive     08-12-2017
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  I will try to refresh the page if it doesn't works then i will recheck the web address if its appropriate or not and it's all depends on error what kind of error it is so i will perform all those tasks accordingly.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      First we have to turn on bluetooth on both devices then if it's a new device so we have to pair them together and and then it will show status connected and if the device was already used before and paired as well so we just have to turn on bluetooth we do have feature where it can be auto-connected if device is nearby.
What according to you makes you a good candidate for customer service or technical support job? I do have a good customer service and technical experience so i know how to deal with irate customers how to deal with all kind of situations and if it requires to be escalated so i know in which situation a issue can be escalated to next level.
On a scale of 1 - 5 please rate your fluency in spoken English  4