Subject: Tech Support Candidate - Rajan Kumar Gautam Rajan
From: Rajan Kumar Gautam Rajan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Mar 2021 08:56:31 -0500

| | Tech Support Test

Name | Rajan Kumar Gautam Rajan
E-mail | [email-masked]
Phone Number | (91) 8448552802
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida sector 60
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
Office 365, Active Directory

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL | Senior Analyst | |
Previous Employer 1 | Anjali Jain and Associates since 1985 | Technical Support Engineer | September, 2018 |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

It depend on the browser I am using.
> I will try firstly with chrome and if unsuccessful will reset the browser.
>If didn't succeeded than will try in another browser like IE or edge, if unsuccessful will again try to reset browser
>If unsuccessful will use Command prompt or Windows Powershell and will run commands to scan for corrupted files and to restore system's health
>If unsuccessful will try to connect with corporate VPN
>If issue is still same will try to search for any concerned team who can handle this issue and will assign the ticket to them for further assistance

Please list the steps to connect a Bluetooth speaker to your mobile phone.

>Switch ON the bluetooth of my mobile and speaker too.
>Scan bluetooth of mobile to search for the speaker name
>Select the speaker name and pair it with mobile
>Click on connect
Connected successfully

What according to you makes you a good candidate for customer service or technical support job?

>I love to help others and this profiles suits me the best.
>Happiness of user on resolving the issue and their appreciation regarding troubleshooting skill is satisfying for me.
>Good way of having conversation with user >Understanding their need or issue raised by them
>Trying to figure out if anything else is there with which user is facing issue

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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