Subject: Tech Support Candidate - Shankar Singh Manral
From: Shankar Singh Manral <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Mar 2021 06:02:13 -0500

| | Tech Support Test

Name | Shankar Singh Manral
E-mail | [email-masked]
Phone Number | (91) 9311395881
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Concentrix | Sr. Practitioner | 3rd May 2019 | 32000
Previous Employer 2 | Fiserv | Sys. Eng. | 22nd December 2014 | 28000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. The error message.
2. Check the network connection.
3. Status of the website trying to access whether the site is down for maintenance.
4. Ping the network.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the Bluetooth speaker.
Turn on the Bluetooth on the mobile phone.
Search for the Bluetooth device if it's not connected automatically.

What according to you makes you a good candidate for customer service or technical support job? | I have good experience in customer service and technical support role as i have done the trouble shooting in my previous role for tech support.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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