Subject: Arabic Language Test - Md Ehtisham
From: Md Ehtisham <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Mar 2021 05:59:09 -0500

| | Foreign Language Screening Test

Name | Md Ehtisham    /  (9199588632) 9519416068    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi my dear customer ,i can understand your angary it's ok i will forward your complaint to my senior than i will solve yor problems  hopfully your issue will be desolved
So please take me few days and wait
I will be thanksfull

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer ..I'm really sorry ,i have recieved your masage and this is forwarded to my senior and soon as soon will inform to you  i 'm trying than your Correct oreder will be dispached and will recivew on time
For this late and careless  really sorry
I will be thanksfull
Regards..

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