Subject: Tech Support Candidate - Neeraj Kumar Upadhyay
From: Neeraj Kumar Upadhyay <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Mar 2021 05:42:12 -0500

| | Tech Support Test

Name | Neeraj Kumar Upadhyay
E-mail | [email-masked]
Phone Number | (+91) 8882438616
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Laxminagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Pribson global solutions | Technical support Engineer | | 30k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check the internet connections.
2. Clear cache & cookies and refresh the page.
3. Remove the VPN if applied.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on the Bluetooth of the speaker.
2. Switch on the bluetooth of the mobile phone and search the device.
3. Pair the devices if needed.

What according to you makes you a good candidate for customer service or technical support job? | Listening the query of customer with patience and resolve ASAP.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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