Subject: Tech Support Candidate - Neffi Bathla
From: Neffi Bathla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Mar 2021 05:27:54 -0500

| | Tech Support Test

Name | Neffi Bathla
E-mail | [email-masked]
Phone Number | (+91) 9990166065
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Ludhiana
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | chakr innovation | operation suppport | 24dec2020 | 27k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

In the first step, I will refresh the page, sometimes the response from the server is delayed in that case this error can appear.
Next, we can use step-by-step Diagnostic.

also, we can also check the ping.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

In the first step, we will power on the Bluetooth speaker it will give the indication that it is ready to pair.
Now in the mobile phone, we'll open the Bluetooth setting and search for the Bluetooth speaker name.
let's take this as "Alexa" now click on Alexa and it will show connected in your mobile phone.
so this is how we connect the Bluetooth speaker

What according to you makes you a good candidate for customer service or technical support job?

A lot of things.
1. Tech expertise.
2. good command of English (Both writing and speaking)
3. Patience to know and reach the cause of problems.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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