Subject: Tech Support Candidate - Sachin Sharma
From: Sachin Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Mar 2021 04:50:01 -0500

Tech Support
Test

Name

Sachin
Sharma

E-mail

[email-masked]

Phone Number

(201013) 9638848354

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Ghaziabad

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

NA

NA

Previous Employer 1

Adani gas limited

Inspection
engineer

05/03/2021

17500

Previous Employer 2

Indraprastha gas
limited

Technician

31/09/2020

20000

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First of all we check our internet access after
that we check there are we have entered correct address for open website.

After above procedures if website not open then follow instructions given by
browser.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

First we ON power of bluetooth speaker then we
ready bluetooth mode of speaker.

By open bluetooth on mobile phone we ready to get paired by access open devices.
Hence bluetooth is connected.

What according to you makes you a
good candidate for customer service or technical support job?

Good customer service or technical support job is basically
deals with versatile customer by face either on call. so there will be skills of
handling of customer by good communication skills and by talking gently to them.

On a scale of 1 - 5 please rate your fluency in spoken
English

5