Subject: Tech Support Candidate - Sunidhi Chaudhary
From: Sunidhi Chaudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Mar 2021 04:21:12 -0500

| | Tech Support Test

Name | Sunidhi Chaudhary
E-mail | [email-masked]
Phone Number | (91) 8814040778
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida sector 76
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Ad , printer domain issues , reimaging, vpn , browser issues , java, sap

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hcl | Analyst | 9 may | 17100
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First check if the network connected is working fine or not ,
Then will  check the companys proxy
If yes then fine otherwise, we will try and open on another browser
Will try for the clearing the cache, or reset the browser and try and open

Please list the steps to connect a Bluetooth speaker to your mobile phone.

We will open settings
Then go to bluetooth option and on it
Check for the nearby device and connect it
Close the setting option

What according to you makes you a good candidate for customer service or technical support job? | As i have already worked in the same profile for an experience of 1.6 years , i am will to learn new ideas and technical troubleshootings   . I have a good knowledge about the way technical support works , i have been an Sme (subject matter expert) for my last company
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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