Subject: Tech Support Candidate - Nitish Sharma
From: Nitish Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Mar 2021 04:11:26 -0500

| | Tech Support Test

Name | Nitish Sharma
E-mail | [email-masked]
Phone Number | (91) 9953301731
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Nimri Colony, New Delhi - 110052
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Dnata International Pvt Ltd. | Travel Consultant | 30/09/2020 | 38000
Previous Employer 2 | Concentrix | SME | 14/04/2018 | 32000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will try to open an new tab on the same browser and try to open google.com website. If I can open another site then I have to work upon the troubleshooting process by clearing all the Cookies and Cache from the settings of the Browser. If clearing cookies and cache did not work, then there is a problem with website itself. In that case I'll just have to wait for it to get fixed.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

> Go to Settings
> Tap the Bluetooth Option
> Turn on BT
> A list of available devices will appear
> Make sure your Speaker has been switched on so that you will find it's name on the available device list.
> On your Mobile select your speaker, you're connencted.

What according to you makes you a good candidate for customer service or technical support job? | I have a thorough knowledge of computer products and it's services. Hence I think I could also make a difference if I get a chance to refurbish my Skills in Technical domain. My last Job profile was into looking after customer travel plans with total satisfaction.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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