Subject: Tech Support Candidate - Kumar Ranjan
From: Kumar Ranjan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Mar 2021 03:31:05 -0500

| | Tech Support Test

Name | Kumar Ranjan
E-mail | [email-masked]
Phone Number | (+91) 7779832414
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Patna
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Proconnect Supply Chain Solution Ltd | IT Executive | | 16500
Previous Employer 1 | HCCBPL Patna | System Analyst | June 2017 | `14000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | first i will check the network is working properly or not. than i am trying to restart browser, and i will open browser and i will check version. if problem will be continue than, i will try the update this browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

# power on the Bluetooth speaker
# Bluetooth On the your mobile phone
# search speaker name in list in Bluetooth list of Mobile phone
# select this option and connect

What according to you makes you a good candidate for customer service or technical support job? | Because i can handle customers according to his comfortable way of understanding.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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