Subject: Tech Support Candidate - Shivam Gupta Shivam
From: Shivam Gupta Shivam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Mar 2021 03:23:41 -0500

| | Tech Support Test

Name | Shivam Gupta Shivam
E-mail | [email-masked]
Phone Number | (+91) 9616574714
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Bhopal
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Printers and scanners

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Edulearning Ventures | Desktop Support Engineer 1 | 30sep 2019 | 10000
Previous Employer 2 | Smart Chip Pvt Ltd | IT Executive | 30Jan 2021 | 11500

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will check internet is working or not.If internet is properly working then we will check the policy of firewall.The ip address of that website should be whitelisted in firewall policy.
If internet is not working then we have to check first ip address it is assigned correctly or not, then we have to check RJ45 Connector.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on the bluetooth device then go in your phone menu , then turn on the bluetooth then go in search bar and search nearby bluetooth devices, then check the device is available for pairing , connect it and start the music.
What according to you makes you a good candidate for customer service or technical support job? | First the behaviour with customer should be in polite way then ask the questions what type of problem he is facing then try to understand his problem and give solution step by step in good manner.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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