Subject: Tech Support Candidate - Anshul Rana
From: Anshul Rana <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Mar 2021 03:10:48 -0500

| | Tech Support Test

Name | Anshul Rana
E-mail | [email-masked]
Phone Number | (+91) 9555508910
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech mahindra | Senior Technical Support Associate | Still working |
Previous Employer 1 | Iqor india services pvt ltd | Senior Agent | 08-12-2020 |
Previous Employer 2 | Good karma info tech | Technical support executive | 08-12-2017 |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will try to refresh the page if it doesn't works then i will recheck the web address if its appropriate or not and it's all depends on error what kind of error it is so i will perform all those tasks accordingly.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First we have to turn on bluetooth on both devices then if it's a new device so we have to pair them together and and then it will show status connected and if the device was already used before and paired as well so we just have to turn on bluetooth we do have feature where it can be auto-connected if device is nearby.
What according to you makes you a good candidate for customer service or technical support job? | I do have a good customer service and technical experience so i know how to deal with irate customers how to deal with all kind of situations and if it requires to be escalated so i know in which situation a issue can be escalated to next level.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |