Subject: Tech Support Candidate - Anil Yadav
From: Anil Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Mar 2021 02:58:47 -0500

| | Tech Support Test

Name | Anil Yadav
E-mail | [email-masked]
Phone Number | (+91) 7905705301
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Singrauli
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Printer

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Worldsoft technology | Junior Python devloper | June 2019 | 8k
Previous Employer 1 | MFX Infotech ( Quess Company) | Associate Engineer | Feb 2020 | 12k
Previous Employer 2 | Shree Infosoft pvt limited | Support Engineer | September 2020 | 24k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Restart the Device
2.Make Sure the Internet Connection Works
3.Make sure your proxy is Right

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the speaker in bluetooth mode
2. Turn on your bluetooth in phone
3. Search the bluetooth name of speaker in your phone
4. When you find the speaker name in bluetooth then tab to connect with them

What according to you makes you a good candidate for customer service or technical support job?

1. I have a good technology knowledge
2. I have a experience in technical support job
3. I have a experience to repair the laptop and desktop so i have a good knowledge of hardware
4. I have a experience to repair printer
5. I have a experience in AD

On a scale of 1 - 5 please rate your fluency in spoken English | 2

| |