Subject: Tech Support Candidate - Shweta Mittal
From: Shweta Mittal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Mar 2021 10:05:19 -0500

| | Tech Support Test

Name | Shweta Mittal
E-mail | [email-masked]
Phone Number | (+91) 9811641231
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Speakers & Audio
Incident management

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | NCR corporation india pvt LTD | System Analyst | 12 June 2015 | 45000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 Refresh the page.
2 Make sure  is enabled.
3 Make sure cookies are enabled.
4 Clear cache and cookies.
5 Will check whether web browser is up to date or not.
6 Restart the browser.
7 Try a different web browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 Go to the settings.
2 Tap the Bluetooth option.
3 Turn on Bluetooth.
4 A list of various devices will appear.
5 If your speaker is not listed, press the button on your speaker and makes it discoverable.

What according to you makes you a good candidate for customer service or technical support job? | It's all about your attitude in addition to your academic qualifications, like you should be soft spoken, good listener, problem solver, helper, team builder and to how how to engage the people well.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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