Subject: Re: Tech Support Candidate - Pankaj Kumar
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 8 Mar 2021 07:11:57 -0700 (MST)

Busy, Will call us back 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 8 Mar, 2021, at 17:13, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Pankaj Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Thursday, 4 March 2021 at 6:27 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Pankaj Kumar 

	

	
	
			Tech Support Test 
		
	Name 	Pankaj Kumar 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(0120) 9821207702 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
	Where do you currently live (area) 	Kasganj Uttar Pradesh 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Networking - advance 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Capline Services 	Sr. process associate 	curretly working 	26718 
Previous Employer 1 	IBM Daksh 	Sr. CRM Practioner 	April 30, 2014 	not remember 
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1 Restart My Device 
2 Make Sure the Internet Connection Works 
3 Check if the Website is Down for Everybody or Just Me 
open your browser and check the website down page &quot;Down for Everyone or Just Me&quot; on google 

then type in www.ndtv.com 

this will show you two results. 
if site is down for you then you need to wait. 
if site is not down then that means there&#039;s a problem with the connection between your computer and the site, but other people can get to the site. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Go to settings. 
Tap the Bluetooth option. 
Turn on Bluetooth. 
A list of available devices will appear. 
If your speaker is not listed, press the button on your speaker that makes it discoverable – it&#039;s often a button with a Bluetooth symbol on it. 
Then you can connect. 
	What according to you makes you a good candidate for customer service or technical support job? 	I always carry ownership mindset towards my job and am open for feedbacks to learn new things. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5