Subject: Re: Tech Support Candidate - Gourav Bhandari
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 8 Mar 2021 07:07:31 -0700 (MST)

Not Picking 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 8 Mar, 2021, at 17:12, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Gourav Bhandari < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Thursday, 4 March 2021 at 10:36 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Gourav Bhandari 

	

	
	
			Tech Support Test 
		
	Name 	Gourav Bhandari 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 9667304424 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
	Where do you currently live (area) 	New Ashok Nagar 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Android mobiles 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	iEnergizer 	Junior engineer 	still working 	18k 
Previous Employer 1 				
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First, I will check the internet connection and try to refresh the page. Then I will check the same website on other browser if website is working fine on other browser then I will check by reset my browser settings. If issue persist I will check by reinstalling my browser. 
Moreover, if same issue persist in other browser I will contact with the website provider and confirm whether its a technical issue from server side. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Open the device Bluetooth feature by scrolling down the notification panel or we can enable Bluetooth feature from connection settings of the mobile if it is not showing in notification panel. 
Then we will search the nearby Bluetooth device in our mobile once Bluetooth device appears on screen we need to tap on pair button and Bluetooth device will get connected with mobile device. 
Moreover, if mobile is not showing Bluetooth device name after searching nearby device then we will press multifunction key for 7 sec in Bluetooth device. Then it will appear on mobile. 
	What according to you makes you a good candidate for customer service or technical support job? 	I have good Knowledge on technical support for PC(Windows), Mobiles, appliances and having enough Information of different type of processors, tools, other peripheral accessories. Previously worked on iEnergizer from December 2018 to October 2021 as Junior Engineer Technical Support. Started with job role of Technical call support, then promoted to Technical chat support. Again, I was promoted to Email support team. earned 3-time best performer of the month award. I am very much familiar how to handle customers wisely and assure that the problem/query is resolved. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5