Subject: Re: Tech Support Candidate - Tanumoy Banerjee
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 8 Mar 2021 07:04:50 -0700 (MST)

I already shared his details 

Tanumoy Banerjee 9903619630 BT Salary Expectation Kolkata 60 DAYS 24500/- 55000/- 

His salary expectations are high 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 8 Mar, 2021, at 17:11, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Tanumoy Banerjee < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Thursday, 4 March 2021 at 11:23 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Tanumoy Banerjee 

	

	
	
			Tech Support Test 
		
	Name 	Tanumoy Banerjee 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 9903619630 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
	Where do you currently live (area) 	Kolkata 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	Networking - basic 
Networking - advance 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	BT e-serve India Pvt ltd 	Delivery Engineer-L2 		28450 
Previous Employer 1 	HCL Technology Limited 	Engineer 	09/10/2020 	21780 
Previous Employer 2 	Wipro Ltd 	Associate Network Management 	30/04/2015 	12400 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First i will try to open the same website in different browser , if i face the same issue in different browser then i will try to find the IP address of the website by nslookup from command prompt and then try to open the same site with the ip address. if i am able to open the site then there should be an isssue with DNS . 
If i am unbale to open the site then try to ping the website IP from Command prompt , wheather is reachable or not . if i get ping response then try to traceroute the particualer site's Ip and find out from which point i am getting drop and then take step accordingly. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Turned on Bluetooth device in mobile 
then search the Speaker 
paired with speaker 
	What according to you makes you a good candidate for customer service or technical support job? 	I think patience is most important to learn the customer issue 
then give him proper solution according to the specific knowledge of the product 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4