Subject: Re: Tech Support Candidate - Abdul Aaqib
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 8 Mar 2021 07:02:37 -0700 (MST)

Not connecting 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 8 Mar, 2021, at 17:09, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Abdul Aaqib < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Thursday, 4 March 2021 at 11:34 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Abdul Aaqib 

	

	
	
			Tech Support Test 
		
	Name 	Abdul Aaqib 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(0821) 4257573 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Subhash Nagar Mysore 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Networking - basic 
Hardware - Advanced 
Speakers & Audio 
VoIP 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	IMACT INFOTECH PVT LTD 	Technical Support Engineer 	Still working 	17000 
Previous Employer 1 	AGS Transact Ltd 	Technical Support Engineer 	Sept 30 2019 	16000 
Previous Employer 2 	CMS Infotech Pvt Ltd 	Technical Support Engineer 	Aug 2018 	14000 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Did not interact with customers, supported internal employees 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. Check with internet connectivity 
2. pinging the website through command prompt. 
3. checking with other browser. 
4. check with antivirus blocking the website access 
5. checking with vpn if been used 
6. checking proxy if used 
7. checking for wifi or Lan hardware issue 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1) On the bluetooth speaker and make it in paring mode if that is to be done 
2) in mobile search for the bluetooth device with its name visible 
3) after selecting the bluetooth speaker , need to select on pair if allowed 
	What according to you makes you a good candidate for customer service or technical support job? 	I am fluent and can explain to customer the technical support which I am giving in a very simple and easy way so that customer issue can be resolved considering time constraint in a satisfying outcome for booth customer and my company 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4