Subject: Re: Tech Support Candidate - Waaris Khan
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 8 Mar 2021 07:01:57 -0700 (MST)

He dont have Technical Experience 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 8 Mar, 2021, at 17:06, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Waaris Khan < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Friday, 5 March 2021 at 12:06 AM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Waaris Khan 

	

	
	
			Tech Support Test 
		
	Name 	Waaris Khan 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 9711827792 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Ashok Vihar, Delhi 
	Which best describes your Technical Support capabilities 	I don't have Tech Support experience, but I am confident with my skills I can do it 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Hardware - Advanced 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	N/A 	N/A 	N/A 	N/A 
Previous Employer 1 	Chegg Inc. 	Project Trainee 	24th Jan., 2021 	15,000 
Previous Employer 2 	Indiabulls Real Estate Ltd. 	Management Trainee 	20th June, 2019 	10,000 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	It depends upon the kind of error I'm receiving, if it's showing that website is not safe then we can visit the website by clicking on "Advanced options" and then "proceed anyway". 
Now, if the error is showing something like "Server not responding, No internet connection found" then first of all, I will check whether my Internet is working or not, this can be checked by visiting any other website, now suppose my internet is working, so in this case, I would take the following steps: 
i. Open www.ndtv.com in incognito mode. 
ii. Clear my browser caches & cookies. 
iii.Open the webpage from different browser and even from different device as well. 

These are some of the major techniques to tackle the errors while visiting a website, if nothing works and you are able to open other websites without any error then it becomes obvious that the website itself is experiencing server issues. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	i. Switch on the speaker. 
ii. Turn on the bluetooth on the device. 
iii. Searching for my speaker in the list of devices in range. 
iv. Click on the my speaker name and wait for it to pair with my speaker. 
	What according to you makes you a good candidate for customer service or technical support job? 	In my last organization that was Chegg Inc. I performed CRM functions and handling my experts/customers queries or grievances was one of my KRAs there. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4