Subject: Tech Support Candidate - Pankaj Kumar
From: Pankaj Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Mar 2021 09:01:02 -0500

| | Tech Support Test

Name | Pankaj Kumar
E-mail | [email-masked]
Phone Number | (+91) 8433075860
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Ashok Nagar Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix Daksh | Sr. Technical Support Advisor | | 16500
Previous Employer 1 | Hanu Software | Process Associate | 4 Oct 2020 | 14000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with customers over Email
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First, we have to verify the internet connectivity, and check the other website, is it working or not, if the other website working on the computer, we have to remove all the browser history, after that restart the computer, and check the website, it the same website do not work, so it can be a site maintenance issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1-We have to enable mobile Bluetooth.
2-We have to power on the Bluetooth speaker.
3-After that, we will search for the Bluetooth speaker from the mobile phone.
4-Last step, We will pair the Bluetooth.

What according to you makes you a good candidate for customer service or technical support job? | The candidate has a passion for technical support. The candidate comes off as honest and sincere. The candidate understands the bigger purpose of technical support.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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