Subject: Re: Tech Support Candidate - syed athar
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 8 Mar 2021 06:57:42 -0700 (MST)

Busy on another call 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 8 Mar, 2021, at 17:03, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: syed athar < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Friday, 5 March 2021 at 12:49 AM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - syed athar 

	

	
	
			Tech Support Test 
		
	Name 	syed athar 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 9682347743 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
	Where do you currently live (area) 	srinagar kashmir 
	Which best describes your Technical Support capabilities 	I don't have Tech Support experience, but I am confident with my skills I can do it 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Networking - advance 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	amazon 	copyright associate 		34,300 
Previous Employer 1 	Dolphin international School 	IT Head 		26000 
Previous Employer 2 	Roflon LLC 	Developer 		16000 
	In your past experience you have (select all that applies) 	Used a case management tool 
Did not interact with customers, supported internal employees 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Following are the steps I'll follow in the said chronology to mitigate the issue. 

Step 1: First I'll check if my internet connection is up and working bu logging on to google.com. If google home page loads fine then it'll be established my internet is fine. If not then i need to check my internet connection first. 

Step 2: let us consider both the cases. 
let CASE 1 be when internet is working OK 
let CASE 2 be when internet is down. 

Step 3: (In case 1) I'll delete my browsers history cache and cookies and then try to logon to the website again. If website comes up problem is solved. If not then I'll try to logon to website useing a different browser if the website is loaded then its good if not then I'll contact my internet service provider and take up the issue with them. 

Step 3: (In case 2) I'll try to reboot the computer and then connect to internet. If connected successfully, further I'll follow the procedure in (step 3: case 1). If internet is still not connected I'll try to reboot my router and network adapter of my laptop.After this if internet is connected successfully, further I'll follow the procedure in (step 3: case 1). If it still does not connect then I'll have to contact my ISP. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	step1 : switch on bluetooth speaker. 
step2 : switch on mobiles bluetooth. 
step3 : pair speakers bluetooth with mobiles bluetooth and connect. 
step4 : Bluetooth speaker connected to mobile phone. 
	What according to you makes you a good candidate for customer service or technical support job? 	My field of expertise is IT. since my school days i was fascinated by technology and always loved to troubleshoot and solve problems regarding IT setup and devices. Additionally my previous experience as a developer then as an IT head and now as an automotive brand protection associate in amazon india has prepared me well for this opportunity. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5