Subject: Re: Tech Support Candidate - Chandan Jaiswal
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 8 Mar 2021 06:49:04 -0700 (MST)

Already shared his details 

Chandan Jaiswal 9650173841 Accenture 1st Round Noida 44 Immediate 35000/- 35-40k 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 8 Mar, 2021, at 16:50, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Chandan Jaiswal < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Friday, 5 March 2021 at 3:29 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Chandan Jaiswal 

	

	
	
			Tech Support Test 
		
	Name 	Chandan Jaiswal 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 9650173841 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Noida sec 44 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	Networking - basic 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Accenture Solutions Pvt Ltd 	Technical Associate 	7th October 2020 	30000 
Previous Employer 1 	MattsenKumar 	Quality Consultant 	6th June 2018 	23000 
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First we need to check if we have internet connection and it should be working. Try to open any other website and check if you are able to browse or not. 
check if you are using a correct website link to open it or browse. 
Check if cookies are enabled in the browser setting to access the website. 

	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	There are following steps to connect a Bluetooth Speaker with Mobile Phone. 

1. Turn on Bluetooth of both of these devices. 
2. Try to search or add new device to your phone. 
3. Check the listed devices showing and then select the Bluetooth device. 
4. Turn on the pairing mode of Bluetooth Speaker and allow to connect the phone. 
5. Connect the Bluetooth device with the phone after successful pairing. 
	What according to you makes you a good candidate for customer service or technical support job? 	I believe that taking ownership and acknowledging the customer's emotion regarding the issue and help the customer with best resolution. 
A technical support or a customer service representative must follow the guidelines over the call or chat while interacting with the customer. 
It does not matter if issue resolved or not but customer should be satisfied at the end of call or chat. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4