Subject: Tech Support Candidate - Manish Singh
From: Manish Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Mar 2021 08:48:32 -0500

| | Tech Support Test

Name | Manish Singh
E-mail | [email-masked]
Phone Number | (91) 9899292222
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida sector 73
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Kent RO System | Engineering customer support | Currently working | 26200
Previous Employer 1 | Friends It Services pvt ltd | Technical support | June 2020 |
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First check the website name if correct then First check am I connected to the internet or not if not then connect this properly if it connect then try to open some website if fine then check accordingly
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn the Bluetooth on both on speaker and mobile. Now search Bluetooth device on phone and then pair it.

What according to you makes you a good candidate for customer service or technical support job?

1: understand the problem and solutions accordingly
2:very polite with customer.
3:modulation voice.
4:4 years of working experience in Tech support and sales

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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