Subject: Re: Tech Support Candidate - Manish Kumar
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 8 Mar 2021 06:46:10 -0700 (MST)

Manish Kumar 9999594554 Teleperformance 1st Round Ghaziabad Immediate 27000/- As per company 

Already shared his details 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 8 Mar, 2021, at 16:47, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Friday, 5 March 2021 at 5:09 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Manish Kumar 

	

	
	
			Tech Support Test 
		
	Name 	Manish Kumar 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 9999594554 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Ghaziabad 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
MacOS 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	NA 	NA 		
Previous Employer 1 	Teleperformance 	Technical support associate 		23000 
Previous Employer 2 	Real tech 	Technical support associate 		19000 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	As a computer user if I face any erroe like this then I'll try these points. 

*. I'll try to reset my connection using refresh tab. 
*. Then I'll check my networking cables to the PC and router if the error persist again. 
*. Then I'll contact the support if the problem persist 
again. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	The process of connecting a Bluetooth speaker to my Mobile phone are as follows. 
*. Switch on the Bluetooth on mobile phone and the speaker. 
*. Then I'll search for the Bluetooth device in my phone to pair. 
*. Then I'll simply tap on the device from the list and connect using a pairing key if required. 
At last I'll enjoy my music. 
	What according to you makes you a good candidate for customer service or technical support job? 	I may not be the good speaker but I'm the best replier and this makes me perfect for this job as people want the resolution and without listening to their problems we can't provide solutions. 
I'm a guy who goes through the root cause of the problem to solve them so that, it will not persist again. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4