Subject: Re: Tech Support Candidate - Jaybhan Singh
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 8 Mar 2021 06:38:57 -0700 (MST)

Out of Network 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 8 Mar, 2021, at 16:43, Deeksha Dadu <[email-masked]> wrote: 

First round, check salary expectations 

From: Jaybhan Singh < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Saturday, 6 March 2021 at 12:20 AM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Jaybhan Singh 

	

	
	
			Tech Support Test 
		
	Name 	Jaybhan Singh 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 9717013027 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Delhi 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Unicommerce 	customer Success 	june 2020 	60000 
Previous Employer 1 	Just dial 	Customer support 	Feb 2014 	20000 
Previous Employer 2 	NA 			
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First I will refresh the page, then try to open in a different window , then try to open in a different browser and check the logs . 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Switch on the Bluetooth speaker , then open the mobile and go to Bluetooth setting on the settings and when my bluetooth's name appears I will click on connect . 
	What according to you makes you a good candidate for customer service or technical support job? 	I have outstanding customer service and interpersonal skills that helps me to qualify for this position. My excellent problem solving skills make it possible to take care of the clients in an efficient and professional manner. I also have the ability to communicate technical information to other professionals and clients with no technical background in a way they can understand. 
I am self-motivated with multi-tasking abilities. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4