Subject: Re: Tech Support Candidate - Sunny Richard Simon
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 8 Mar 2021 05:26:57 -0700 (MST)

Hi Ma'am, 

We already interviewed him in January. We made him interview with Saurabh sir also. But he was not shortlisted for client round. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 8 Mar, 2021, at 16:25, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Sunny Richard Simon < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Sunday, 7 March 2021 at 12:46 AM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Sunny Richard Simon 

	

	
	
			Tech Support Test 
		
	Name 	Sunny Richard Simon 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(844) 8959763 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	noida 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Acs Logistics 	Sr CCE 	jan 31 	32000 
Previous Employer 1 	Ra tech united Services 	Sr CCE 	july 2017 	30000 
Previous Employer 2 	Intellinet global services 	Sr CCE 	jan 2013 	20000 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1 - we will check the internet connection. 
2 - we will unplug the power cable from the back of the modem and wait for 20 secs .(it will refresh the IP) 
3 - once the modem started we will check if the problem is fixed or not. 
4 - if not we will right-click the internet icon if it is a windows computer we will get an option to troubleshoot and try to fix the issue. 
5 - It depends on what is the issue it can be of a DNS server issue or ip conflict issue . 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1 - open the settings on the mobile phone. 
2 - select the Bluetooth option. 
3 - push the power button on the Bluetooth speaker. 
4 - look for the speaker device name under the mobile Bluetooth setting. 
5 - Select the correct device and your phone will be connected to the Bluetooth speaker. 
	What according to you makes you a good candidate for customer service or technical support job? 	Having more than 7 years of experience in providing resolution or handling customer queries. I see myself as the right candidate for this job. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4