Subject: FW: Tech Support Candidate - Gautam Rana
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 8 Mar 2021 11:42:14 +0000

First round

From: Gautam Rana <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 4 March 2021 at 10:47 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Gautam Rana

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Gautam Rana
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (98738) 06656
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Dwarka
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Advanced
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        9staffing       customer support L2 Engineer            28,000
Previous Employer 1     PC Solutions. Pvt. Ltd  customer support L2 Engineer    18th march 2017         22,000
Previous Employer 2     Anil Steels     customer support L2 Engineer    25th Jan 2014   18,000
In your past experience you have (select all that applies)      Interacted with customers over Email
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  I will start checking for the below points -
1- I will check if internet access is available.
1.1- if internet connection is available on laptop/desktop.
1.2- if yes, I will check if other sites are accessible.
1.2.1- if other sites are accessible, but this is not, I will check on the error code.
1.2.2 - I will check if this site is available from other laptops or desktops in a similar network.
1.2.3- if yes and this issue is only with a particular device, I will check for any recent changes on the device.
1.2.4- This could be a DNS issue, DNS might b routing traffic to some different router that is blocking access to this site.
1.2.5- This could be an issue with the firewall, where the firewall is blocking access to this site.
1.2.6 - This could be the browser issue that may be disabling access to this site. I will verify this by accessing this site via other browsers as well
1.3 - if other sites are also not accessible, and this issue is limited only to a device, it could be recently updated DNS settings in the device, or could be the firewall. Will try to check for any recent changes and restore back to the old state and restart the device.
1.4- if a similar issue is on other devices as well, it could be DNS related issue. I will check with the network team to check on the issue if they have updated settings and blocked this particular site. Generally, the error message will reveal the same.
I have made an assumption - that we are not able to resolve the issue from the error message and the site is simply unreachable.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1- open Bluetooth on my mobile device
2- ensure that my Bluetooth speaker is not connected to any existing device. To do so, I will reset the Bluetooth connection in the speaker, generally, a click button is available for that.
3- search for speakers on my mobile via Bluetooth.
4- once visible, I will pair that speaks to my mobile device.
5- once paired my speaker is ready to use.
What according to you makes you a good candidate for customer service or technical support job? Answer- I am very methodical in troubleshooting issues. I have learned that sometimes there are very minute bugs that create big issues. Hence I never overlook small things while troubleshooting. Also, I feel really happy helping others and emphasize with my customer.  Empathy lets me think from customers' points of view and allows me to address their concerns more effectively and precisely.  I always keep my customers informed on what I am thinking on the issue and what I am checking. This brings transparency and customers can  relate and understand the issue better.
On a scale of 1 - 5 please rate your fluency in spoken English  3