Subject: FW: Tech Support Candidate - Tanumoy Banerjee
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 8 Mar 2021 11:41:22 +0000

First round

From: Tanumoy Banerjee <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 4 March 2021 at 11:23 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Tanumoy Banerjee

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Tanumoy Banerjee
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9903619630
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Kolkata
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) Networking - basic
Networking - advance
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        BT e-serve India Pvt ltd        Delivery Engineer-L2            28450
Previous Employer 1     HCL Technology Limited  Engineer        09/10/2020      21780
Previous Employer 2     Wipro Ltd       Associate Network Management    30/04/2015      12400
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First i will try to open the same website in different browser , if i face the same issue in different browser then i will try to find the IP address of the website by nslookup from command prompt and then try to open the same site with the ip address. if i am able to open the site then there should be an isssue with DNS .
If i am unbale to open the site then try to ping the website IP from Command prompt , wheather is reachable or not . if i get ping response then try to traceroute the particualer site's Ip and find out from which point i am getting drop and then take step accordingly.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Turned on  Bluetooth device in mobile
then search the Speaker
paired with speaker
What according to you makes you a good candidate for customer service or technical support job? I think patience is most important  to learn the customer issue
then give him proper solution according to the specific knowledge of the product
On a scale of 1 - 5 please rate your fluency in spoken English  4