Subject: FW: Tech Support Candidate - Abdul Aaqib
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 8 Mar 2021 11:39:56 +0000

First round

From: Abdul Aaqib <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 4 March 2021 at 11:34 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Abdul Aaqib

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Abdul Aaqib
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (0821) 4257573
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Subhash Nagar Mysore
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Advanced
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        IMACT INFOTECH PVT LTD  Technical Support Engineer      Still working   17000
Previous Employer 1     AGS Transact Ltd        Technical Support Engineer      Sept 30 2019    16000
Previous Employer 2     CMS Infotech Pvt Ltd    Technical Support Engineer      Aug 2018        14000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. Check with internet connectivity
2. pinging the website through command prompt.
3. checking with other browser.
4. check with antivirus blocking the website access
5. checking with vpn if been used
6. checking proxy if used
7. checking for wifi or Lan hardware issue
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1) On the bluetooth speaker and make it in paring mode if that is to be done
2) in mobile search for the bluetooth device with its name visible
3) after selecting the bluetooth speaker , need to select on pair if allowed
What according to you makes you a good candidate for customer service or technical support job? I am fluent and can explain to customer the technical support which I am giving in a very simple and easy way so that customer issue can be  resolved considering time constraint in a satisfying outcome for booth customer and my company
On a scale of 1 - 5 please rate your fluency in spoken English  4