Subject: FW: Tech Support Candidate - syed athar
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 8 Mar 2021 11:33:01 +0000

First round

From: syed athar <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Friday, 5 March 2021 at 12:49 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - syed athar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    syed athar
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9682347743
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      srinagar kashmir
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        amazon  copyright associate             34,300
Previous Employer 1     Dolphin international School    IT Head         26000
Previous Employer 2     Roflon LLC      Developer               16000
In your past experience you have (select all that applies)      Used a case management tool
Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Following are the steps I'll follow in the said chronology to mitigate the issue.

Step 1: First I'll check if my internet connection is up and working bu logging on to google.com. If google home page loads fine then it'll be established my internet is fine. If not then i need to check my internet connection first.

Step 2: let us consider both the cases.
let CASE 1 be when internet is working OK
let CASE 2 be when internet is down.

Step 3: (In case 1) I'll delete my browsers history cache and cookies and then try to logon to the website again. If website comes up problem is solved. If not then I'll try to logon to website useing a different browser if the website is loaded then its good if not then I'll contact my internet service provider and take up the issue with them.

Step 3: (In case 2) I'll try to reboot the computer and then connect to internet. If connected successfully, further I'll follow the procedure in (step 3: case 1). If internet is still not connected I'll try to reboot my router and network adapter of my laptop.After this if internet is connected successfully, further I'll follow the procedure in (step 3: case 1). If it still does not connect then I'll have to contact my ISP.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      step1 : switch on bluetooth speaker.
step2 : switch on mobiles bluetooth.
step3 : pair speakers bluetooth with mobiles bluetooth and connect.
step4 :   Bluetooth speaker connected to mobile phone.
What according to you makes you a good candidate for customer service or technical support job? My field of expertise is IT. since my school days i was fascinated by technology and always loved to troubleshoot and solve problems regarding IT setup and devices. Additionally my previous experience as a developer then as an IT head and now as an automotive brand protection associate in amazon india has prepared me well for this opportunity.
On a scale of 1 - 5 please rate your fluency in spoken English  5