Subject: Tech Support Candidate - ROBINS KUMAR
From: ROBINS KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Mar 2021 06:15:43 -0500

| | Tech Support Test

Name | ROBINS KUMAR
E-mail | [email-masked]
Phone Number | (91) 8824298798
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ladosarai, New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
SCCM, MOBILITY,

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CMS IT SERVICES PVT LTD | Customer support Engineer L2 | 60 | 20000
Previous Employer 1 | VAYAM INFOSOLUTION PVT LTD | Desktop support Engineer L2 | |
Previous Employer 2 | Progressive infovision pvt LTD | Desktop support Engineer | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

** First of all will check the internet connection.
** We can browse and check other websites are accessible or getting the same error.
** Will check error what coming on the screen and search in the google with error code.
** We can also check the user access some of the companies do not provide the external website access for their employees.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

** First of all just press nad hold the power button of bluetooth speaker and wait for blue and red light to blink.
** Post switch ON go to setting of mobile select bluetooth option and turn on the bluetooth it will search the device near you and just identify the device name then connect it.

What according to you makes you a good candidate for customer service or technical support job?

** My best thing is i can make user understand about the issue.
** Will advise user how he/she need to use the device in a way so that he/she will not getting issue very frequently.
** If i ambusing any technical work which user do not understand i will try to make them understand while resolving his/her issue and why this came so that user will make sure he will not do the same mistake again.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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