Subject: FW: Tech Support Candidate - Jaybhan Singh
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 8 Mar 2021 11:13:18 +0000

First round, check salary expectations

From: Jaybhan Singh <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Saturday, 6 March 2021 at 12:20 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Jaybhan Singh

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Jaybhan Singh
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9717013027
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Delhi
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Unicommerce     customer Success        june 2020       60000
Previous Employer 1     Just dial       Customer support        Feb 2014        20000
Previous Employer 2     NA
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First I will refresh the page, then try to open in a different window , then try to open in a different browser and check the logs .
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Switch on the Bluetooth speaker , then open the mobile and go to Bluetooth setting on the settings and when my bluetooth's name appears I will click on connect  .
What according to you makes you a good candidate for customer service or technical support job? I have outstanding customer service and interpersonal skills that helps me to qualify for this position. My excellent problem solving skills make it possible to take care of the clients in an efficient and professional manner. I also have the ability to communicate technical information to other professionals and clients with no technical background in a way they can understand.
I am self-motivated with multi-tasking abilities.
On a scale of 1 - 5 please rate your fluency in spoken English  4